Cybersecurity Starts at the Service Desk — October 13 at Netflix September 21, 2026 Security starts with the service desk. Connection starts in the room Read More
Nominations Are Open: Celebrate Your IT Team with a 2027 Global Service and Support Award September 09, 2026 Nominations for the 2027 SFHDI Awards are open — celebrate your team's best before November 4. Read More
September 4, 2026 Edition of Support World News September 04, 2026 Growing People While Modernizing Service Read More
Bytes and Banter Episode 37: AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever August 31, 2026 Episode 37: AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever Read More
SFHDI - Cybersecurity from the Service Desk Inward October 13 Security doesn't start in the SOC. It often starts with the service desk. Read More
Hiring Managers: Finding the Right Talent in the Age of AI October 13 The challenge isn't finding candidates anymore. It's identifying the right ones. Read More
