Great article from Brad Biagi, President of the Orange County Chapter

Great article from Brad Biagi, President of the Orange County Chapter
22 Jun 2019 by Terri Walint Oropeza

Have you ever hired a service desk analyst who aced the interview, but when it came down to supporting your customers, they didn't have what it took? 
 
If you were a baseball coach looking to recruit a pitcher, would you ask him to tell you about a time when he threw a fastball to strike out a hitter, or snapped a 12 to 6 curveball perfectly? No! You would hand the guy a baseball and say, "Show me what you’ve got!"...

 

https://www.thinkhdi.com/library/supportworld/2019/show-me-what-youve-got.aspx?_mc=nl_x_hdirr_edt_aud_hdir_x_x-SupportWorld&elq_mid=3867&elq_cid=49172